1. What types of products do you offer?

We specialize in garden décor, including sculptures, solar lights, planters, wind chimes, birdhouses, and outdoor ornaments.

2. Are your items weatherproof?

Most of our products are designed for outdoor use and made with weather-resistant materials. Always check product details for specific care instructions.

3. Do I need to assemble the items myself?

Some items may require light assembly, and instructions are always included in the package or product page.

4. Can I customize an item?

At this time, we do not offer customization. However, we are working on bringing personalized garden décor in the future.

5. What are the materials used in your products?

We use high-quality materials such as metal, resin, wood, and ceramic, depending on the item. Each listing provides detailed material descriptions.

6. Do you restock sold-out items?

Yes! If an item is temporarily sold out, you can sign up for restock alerts on the product page to be notified when it’s back.

7. Do you offer gift packaging?

Currently, we do not provide gift wrapping, but all products are securely packaged and suitable for gifting.

8. Can I change my shipping address after ordering?

If your order hasn’t shipped yet, we can update your shipping address. Please email us as soon as possible after placing your order.

9. What happens if I receive the wrong item?

If you receive an incorrect item, contact us with your order number and a photo. We’ll send a replacement at no extra cost.

10. My item arrived damaged. What should I do?

Please notify us within 48 hours of delivery with clear photos of the damage, and we’ll arrange a replacement or refund.

11. Do you ship to rural areas or remote locations?

Yes, we ship to most addresses, including remote or rural areas. Delivery times may vary slightly.

12. How do I track my order?

Once your order ships, you’ll receive a confirmation email with tracking information. You can also check your order status on our Track Order page.

13. Can I place a bulk or wholesale order?

We welcome bulk orders for special events or businesses. Please email us to discuss wholesale pricing and availability.

14. Do you offer seasonal items?

Yes! We update our catalog with seasonal garden décor throughout the year, including spring, summer, and holiday-themed collections.

15. Is your packaging eco-friendly?

We are continuously working to improve our sustainability. Many of our products are packaged in recyclable materials where possible.

16. Can I cancel my order?

Orders may be canceled within 12 hours of purchase. Please contact us immediately if you need to cancel or make changes.

17. How can I care for outdoor metal décor?

Wipe clean with a damp cloth and store indoors during extreme weather to prolong the life of your item.

18. Are your lights solar-powered?

Yes, many of our garden lights are solar-powered and energy-efficient. They charge during the day and light up automatically at night.

19. Do you accept returns for sale items?

Sale items are final unless damaged or defective. Please review the product description before purchasing discounted items.

20. How can I contact customer service?

You can email us at info@ricsto.com or call us at +1 (385) 602-0070. We’re happy to help!

Outdoor Bliss
Operated by JORDAN DELIVERY LLC
📍 1208 Bridge Creek Terrace, Pensacola, FL 32506
📧 Email: info@ricsto.com
📞 Phone: +1 (385) 602-0070